Privacy policy
How information supports your order and your experience.
Effective October 10, 2026
Who is responsible
Skein Meadow at skeinmeadow.com is operated by MOTELLWE. Contact [email protected] about your information or privacy rights. Our public business address is 1009 BROAD ST SIDER, ENDICOTT.NY13760.
Information we use
Orders and accounts can include your name, email address, billing and delivery addresses, contact details, purchased products, order history and payment status. Support correspondence includes the information you choose to send us. Browsing and performance information may include pages viewed, device and browser characteristics and approximate location derived from network information. Do not send full payment-card details by email.
Why we use it
We use order information to take and fulfil orders, arrange delivery, handle payments, returns and refunds, provide support, prevent misuse and meet applicable obligations. Account information supports sign-in and order access. Browsing analytics help us understand site use and performance. Where applicable, processing relies on performance of a contract, legal obligations, legitimate interests or consent for optional activities.
Store technology and sharing
WooCommerce supports store and order functions. Cloudflare provides browsing analytics. Company employees handle customer support. Relevant information is shared with payment-service providers and third-party logistics providers as needed to process payments and deliver orders. Providers may process information in other countries; applicable safeguards and legal requirements apply to such transfers.
Cookies
Store features can use cookies for basket, session and account functions. Analytics behaviour depends on the features used and your preferences. See our Cookie policy for more information and available controls.
How long we keep information
Order and support records are retained during store operation, up to closure, only to the extent necessary for the stated purposes and applicable obligations. Valid deletion requests and mandatory legal retention requirements can shorten or extend the period for particular records. Closure does not automatically erase every record.
Your choices and rights
Email [email protected] to request access, correction or deletion. We may need information to verify your identity. Depending on applicable law, you may also have rights to restrict or object to processing, obtain data portability, withdraw consent or complain to a data-protection authority. Some information must be retained to meet legal obligations or resolve transactions; rights are subject to those limits.
Security and changes
We take reasonable measures to protect personal information, though no system is completely secure. This policy may be updated when our practices change. The effective date appears above.
Need help? Contact our team.